iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues

Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience audio issues due to a component that may be failing the receiver module. Affected devices were manufactured between October 2020 and April 2021.

If your iPhone 12 or iPhone 12 Pro doesn't emit sound from the receiver when making or receiving calls, it may be eligible for service.

iSystem will repair eligible devices free of charge.

iPhone 12 mini and iPhone 12 Pro Max models are not included in this program.

Service procedure

Before service, the iPhone will be checked to confirm that it is eligible for this program.

If you have questions or need further assistance, please contact us.

Before service, back up your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If the iPhone 12 or iPhone 12 Pro has any damage that prevents the completion of the service, such as a broken screen, this damage must be repaired before service. In some cases, additional repair costs may apply.

Additional information

Apple may limit repair to the country or region of original purchase. For iPhone 12 or iPhone 12 Pro devices purchased in EEA member states, service is available in other EEA member states.

This Apple program is worldwide and does not extend the normal warranty coverage of the iPhone 12 or iPhone 12 Pro. Your rights under consumer protection legislation are not affected by this scheme.

The program covers affected iPhone 12 or iPhone 12 Pro devices for 3 years after the first retail sale of the unit.